USPS First Class / Priority Mail
We ship all orders from our Head Office and Warehouse in Yorktown Heights, New York.
We should have your order sent out 1-3 business days after you have placed the order. Please note that business days are (Monday to Friday 9am-5:30pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.
We offer USPS as a shipping service. Depending on weight, First Class or Priority will be options. Priority Mail rates are based on dimensions and weight. Our system will use the weight to select the best shipping service for you.
If you choose first class, you have the option of purchasing extra insurance. Priority mail comes with $50 of standard insurance, more can be purchases for an additional cost.
If your package has not arrived 7 days after the expected arving date we suggest you to check the tracking, if the parcel has not been handed over to the carrier partner in the destination country we recommend you to submit a search request trough this link.