Pack & Track International
This is the standard international service offered through USPS. This service is fully traceable on the USPS website so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. This service is usually delivered within 3 to 15 business days (This may vary for certain countries.).
Postage rates start at $12.38 USD for this service and can be shipped to most countries, are you unsure if USPS ships to your location? please contact us trough the contact form or on Facebook.
Express Courier International (ECI)
ECI is our fastest service, and is full trackable. The parcel is sent through Australian Post ECI system which generally guarantees delivery in 3 - 10 business days in all zones. International orders weighing more than 2kg and/or from locations outside of the Pack & Track network must be sent via ECI.
This service is a premium express courier service and is fully traceable on the Australia Post website, so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. Also, the item moves far quicker through this system than it would via regular International Air Mail. Moreover, parcels require signature at the point of delivery abroad.
Due to the premium nature of this service, it is a little more expensive than Pack & Track International, so please use our cart shipping calculator to assist in your decision making as to shipping service.
Please note that where you have elected to pay for ECI shipping on a shopping cart that contains a mix of in stock and pre-order items, we will send your in stock items out via ECI shipping, however the balance of the pre-order items may be shipped out via Pack & Track International as and when each of them arrive into stock. Our system simply does not allow for an accurate shipping price for multiple shipments. So what does this mean for you... our international friends? Your in stock items will ship out super quick as per normal, your pre-order items may take a little longer to get over to you. If you really want an ECI service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via ECI.
Statues, Busts, Hot Toys & High-End Collectables
Where items arrive to us Factory Sealed, we send them out Factory Sealed.
We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! With Hot Toys we bubble wrap the individual Hot Toys cartons to give them a little extra padding in the courier/mail process. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items that have carry handles in any event.
With Sideshow items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons.
The only exception to these standards is where you, the customer, request us to open an item, inspect it for any potential shipping damage or defect and return it to the box exactly the way we found it. This is rare that we do this, as both Popcultcha and the customer would prefer to deal in factory sealed cartons.
International customers are responsible for any customs duties, taxes or fees payable that may arise, this is not part of the shipping and handling fee paid when you make your purchase. Please check with your local postal services for full details on thresholds.
If your package has not arrived 7 days after the expected arving date we suggest you to check the tracking, if the parcel has not been handed over to the carrier partner in the destination country we recommend you to submit a search request trough this link. If the parcel has been handed over to the carrier of the destined country we recommend you to contact your local shipping company, they will be able to provide you with further information. There might be a possibility your shipment is being hold up by customs.