Return/Exchange Policy

Here at PCCollectibles.com, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognize the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. 

However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact PCCollectibles.com immediately via email to mike@playconnectionnewyork.com or via telephone on 914-302-2403  (American Customers) or +001-914-203-2403 (International Customers) between 9am - 5:30pm Monday - Friday (EST/EDT). 

Customers who have purchased from PCCollectibles.com should note that all returns/exchange inquiries must be received by PCCollectibles.com within 30 days of you receiving your goods at your nominated delivery address. A PCCollectibles.com Customer Support representative will be in contact with you within 1 - 2 business days after receiving your inquiry. 

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue. 

 

Defective items 

PCCollectibles.com will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer. 

PCCollectibles.com will cover the shipping cost of defective item from the customer's nominated delivery address to our HQ in Yorktown Heights, NY. This can be done several ways ie.PCCollectibles.com emailing a returns shipping label to the customer to use at their local Post Office, or by refunding the postage upon the defective item being received by us at HQ. However, it must be noted that PCCollectibles.com reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ - therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.

 

Change of Mind

PCCollectibles.com does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to PCCollectibles.com in exactly the same condition it was received by the customer. a Restocking Fee of 15% will apply

You must contact PCCollectibles.com to discuss any exchange within 30 days of receiving your item. PCCollectibles.com reserves the right to refuse any return of a product due to change of mind. 

 

Refunds

All refunds are at the discretion of PCCollectibles.com. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund. 

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

  • Credit Card

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in USD at the current exchange rate. PCCollectibles.com is not liable for any variation in amount refunded due to exchange rates. 

It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. PCCollectibles.com can not refund money onto a different credit card. 

  •  Paypal

How a refund is credited depends on how the original payment was made:

If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.  

Refunds are issued in USD at Paypal’s current currency exchange rate. PCCollectibles.com is not liable for any variation in amount refunded due to exchange rates. 

  •  Bank Transfer

If you have paid by Bank Transfer PCCollectibles.comwill refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide PCCollectibles.com with your Account Name, BSB & Account Number. 

Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund.